Position Summary

The Chief / Head of Operations is a senior leadership role responsible for overseeing the company’s operational functions related to property management, asset performance, maintenance services, and after-sales support.

The role ensures the efficient management and profitability of company-owned assets, including but not limited to parking facilities, photovoltaic systems, residential and commercial properties, and other infrastructure investments. This position requires a strategic and hands-on leader capable of developing policies, operational frameworks, and revenue-generating strategies while maintaining high standards of client satisfaction and service excellence.

Key Responsibilities

1. Property & Asset Management

• Oversee the daily management and performance of all company property assets, including parking plots, photovoltaic installations, and real estate developments.

• Ensure assets are properly maintained, compliant, and operating efficiently.

• Develop asset management plans that maximize long-term value and return on investment.

2. Maintenance & Facilities Operations

• Lead the maintenance department and ensure timely preventive and corrective maintenance across all managed properties.

• Establish maintenance schedules, service contracts, and vendor management systems.

• Ensure cost-effective operations while maintaining quality and safety standards.

3. After-Sales & Client Support

• Oversee after-sales services for clients purchasing or leasing company properties.

• Ensure a high level of customer satisfaction through professional handling of defects, repairs, and warranty issues.

• Develop and improve after-sales processes, service standards, and response times.

4. Revenue Growth & Strategy Development

• Create and implement strategic plans to increase income from company assets.

• Identify new revenue opportunities such as:

– Pricing strategies for parking facilities

– Rental and lease agreements with nearby corporate offices

– Monetization of photovoltaic and energy assets

– Service upgrades and value-added client offerings

• Develop policies and operational frameworks that enhance profitability.

5. Operational Leadership & Policy Implementation

• Design and implement operational policies, procedures, and KPIs across property and asset management functions.

• Lead cross-functional coordination between construction, sales, finance, and customer service teams.

• Ensure operations align with the company’s strategic goals and growth plans.

6. Budgeting & Financial Oversight

• Prepare and manage operational budgets for maintenance, asset management, and after-sales activities.

• Monitor expenditures, optimize operational costs, and improve asset revenue performance.

• Provide regular reporting to senior management on operational performance and asset profitability.

7. Compliance & Risk Management

• Ensure all managed assets comply with local regulations, safety requirements, and contractual obligations.

• Identify operational risks and implement mitigation strategies.

• Maintain strong governance in property-related operations.

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Qualifications & Experience

• Bachelor’s or a master’s degree in business administration, Engineering, Real Estate Management, or a related field.

• Minimum 8–10 years of experience in operations, property management, asset management, or real estate development.

• Strong knowledge of maintenance operations, facilities management, and after-sales service delivery.

• Proven experience in strategic planning and revenue generation from real estate or infrastructure assets.

• Excellent leadership, negotiation, and stakeholder management skills.

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Skills & Competencies

• Strategic and commercial mindset

• Strong operational and organizational skills

• Expertise in asset optimization and income generation

• Client-focused approach with after-sales excellence

• Ability to manage multiple departments and priorities

• Strong communication and leadership abilities

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What We Offer

• Senior leadership opportunity in a growing real estate and construction company

• Competitive salary package and benefits

• Opportunity to shape operational strategy and drive asset profitability

• Dynamic and professional working environment

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